Professional - Accessible - Local COMPUTER REPAIR in Naples

Frequently Asked Questions

What Services do you offer?

How do you clean my computer of viruses and malware?

My PC has been cleaned of Viruses. Why did they come back??

My PC is protected with Virus and Malware protection. Why am I still getting viruses!?

Should I use multiple Virus and Malware protection programs?

Do you have a store front? Can I bring my PC to you?

What Services do you offer?

We perform all services customers need when it comes to their electronics. Networking, system set up, connecting your security system/ home entertainment system/ PC so that you can see and control them easily. We train on basic computer functions. We perform virus/malware cleaning. We work with Microsoft and Apple products. 

How do you clean my computer of viruses and malware?

We run about five different cleaning programs to ensure all bugs have been found and cleared. Additionally, we perform a visual inspection in your systems start up to see if malicious programs are running. Occasionally, a virus has only recently been released  and the cleaning programs have not been updated to detect them yet. If you notice your PC is still infected, shortly after we have preformed our clean, we will ALWAYS perform additional cleaning free of charge. We want you to be completely satisfied with our service. There are limitations when it comes to additional cleanings performed free of charge. See "My PC has been cleaned of Viruses. Why did they come back??" and "My PC is protected with Virus and Malware protection. Why am I still getting viruses!?"

My PC has been cleaned of Viruses. Why did they come back??

There are several reasons your computer can become infected. It maybe that you have unintentionally downloaded a malicious piece of software. Those who program these pieces of malware are very crafty, making their programs look legitimate. At times they will "bundle" their virus with a program you intentionally downloaded, from a website or even an email sent from a friend. This is why we strongly recommend NOT viewing pornography. Those downloads are often targeted. Also items such as screen savers or some gambling programs may be carriers. They will also design their program to look like common programs or emails such as a "UPS package has been delivered" or "Adobe" software.  

My PC is protected with Virus and Malware protection. Why am I still getting viruses!?

New viruses and malware are being written everyday. So until these have been identified and a means to detect them and remove them have been programed into your Protection Software you are vulnerable. This is why it is important to keep your Protection software up to date. So, even with the best Protection Software, you are only ever about 70% protected at any given time. You may next be wondering: "Should I use multiple Virus and Malware protection programs?" See below.

Should I use multiple Virus and Malware protection programs?

No. These programs often use up large amounts of system resources. Using multiple programs will bog down your system. Also, they are not designed to work with each other. Thus they often conflict, causing errors and system glitches. If you would like more details on what Virus Protection Program we recommend, feel free to give us a call!

Do you have a store front? Can I bring my PC to you?

Since our founding we have prided ourselves in being an In Home/In Office, "we come to you", computer and home systems company. Therefore, we keep our overhead very low, and can provide you with a system specially designed for you and your business needs. This method has also allowed us to continue in business for over 15 years, even through the economic down turn.  We rely on our reputation and word of mouth recommendations to reassure new customers.